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FAQ
1. How long does shipping take?
Orders are usually processed within 1–3 business days. Estimated delivery is 5–12 business days depending on your destination. You will receive tracking details as soon as your order ships.
2. Do you ship worldwide?
Yes. EVILO provides free worldwide shipping on all orders. Delivery times may vary by country and local customs processing.
3. What materials are your jewelry made from?
Our jewelry is crafted primarily from premium 925 sterling silver and carefully selected stones. Product-specific materials are listed on each product page.
4. Can I return or exchange an item?
Yes. You may request a return or exchange within 30 days of delivery. Items must be unworn, unused, and returned in their original packaging.
5. How do I care for my jewelry?
Keep your jewelry dry, avoid direct contact with perfume and chemicals, and store each piece separately. Gently polish sterling silver with a soft jewelry cloth.
6. Where can I find my order tracking number?
Your tracking number is emailed to you after your order has been dispatched. You can also contact our support team if you need help locating it.
7. Do you offer a warranty?
We stand behind the quality of our jewelry. If you discover a manufacturing defect, contact us with your order details and clear photos so our team can assist you.
8. What if my item arrives damaged?
Please contact us within 48 hours of delivery and include your order number plus photos of the item and packaging. We will review the issue and arrange the appropriate solution.
9. Can I change or cancel my order?
Contact us as soon as possible. We will do our best to update or cancel your order before it enters processing, but changes cannot be guaranteed after dispatch.
10. Still have a question?
Our friendly support team is ready to help. Email contact@evilo.store or call +61 413 876 367 during business hours.
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If you couldn’t find the answer you were looking for, feel free to contact our friendly team. We’ll get back to you as soon as possible.